SHIPPING AND RETURNS
Shipping Policy
As Naşit Avize, we work to ensure that your orders reach you as quickly and safely as possible.
Delivery Time: Your orders will be shipped within 3-7 business days on average, depending on stock availability. For special production or custom designed products, this period may be 10-15 business days.
Cargo Company: Your orders are sent through our contracted cargo companies.
Cargo Tracking: When your order is shipped, you will be sent a tracking number. With this number, you can track where your order is.
Shipping Fees: When the order amount is above a certain limit (for example 1000 TL and above), shipping is free. For orders below this amount, shipping costs are the responsibility of the buyer.
Damage Control: Check your order in the presence of the cargo officer before receiving it. If you receive damaged or missing products, please have a report drawn up and contact us.
Return and Exchange Policy
As Naşit Avize, we protect your return and exchange rights in accordance with the consumer rights legislation of the Republic of Turkey.
Return Conditions: In accordance with the Consumer Protection Law No. 6502, you can return your orders within the scope of distance sales contracts within 14 days from the date of receipt.
Products That Cannot Be Returned: Products that are specifically designed for winter use, specially produced or made to order are not considered as returnable.
Exchange Conditions: If the product you receive is faulty, missing or defective, you can contact us within 14 days and request an exchange.
Return Process: For the return process, you must send us the product in its entirety along with the original invoice.
Return and Exchange Shipping Fee: For faulty or defective products, the shipping fee belongs to our company. In other cases, the shipping fee belongs to the buyer.
Payment Refund: Once your refund request is approved, it will be refunded to you within 7 business days via the channel through which your payment was made (money transfer, EFT, credit card, etc.).
Please do not hesitate to contact us with any questions or requests for assistance.